1.Shipping destinations
We ship to supported addresses within the United States. We do not ship to APO, FPO, or DPO military addresses associated with Armed Forces Americas (AA), Armed Forces Europe (AE), or Armed Forces Pacific (AP). We do not currently offer international shipping.
2.Shipping cost
Standard shipping is free for all supported United States destinations.We do not add undisclosed handling or service fees.
3.Business days and order cutoff
Our order-processing schedule is Monday–Friday, 8:00 AM–5:00 PM (UTC-5), excluding public holidays. The daily order cutoff is 5:00 PM (UTC-5). Orders placed after the cutoff, on weekends, or on public holidays begin processing on the next business day.
4.Handling time
Orders are prepared for shipment within 1–2 business days after processing begins. Handling time is the period between order acceptance and transfer to the carrier.
5.Transit time
Standard carrier transit time is estimated at 3–7 business days after the order is handed to the carrier.
6.Total estimated delivery time
The total estimated delivery time is 4–9 business days:
1–2 business days of handling plus
3–7 business days in transit
Business days are Monday through Friday and exclude weekends and public holidays.
7.Order confirmation and tracking
After checkout, customers receive an order confirmation at the email address provided. When tracking is available, a shipping confirmation with tracking details will be sent after the carrier accepts the shipment. Tracking scans can take time to appear.
We offer free shipping across the United States, except to military addresses in the AA, AE, and AP regions.
8.Address accuracy and changes
Customers are responsible for providing a complete and accurate delivery address. If you need to correct the address, please contact us within 24 hours of placing your order. Once the order enters the fulfillment stage, we cannot guarantee that the address will be changed. Any additional costs incurred due to an incorrect or incomplete address provided by the customer may be borne by the customer, to the extent permitted by law.
9.Delays, loss, and delivery issues
Carrier delays, severe weather, public emergencies, and other events outside our reasonable control may affect delivery estimates. If tracking shows no movement, a package is reported lost, or the delivered order is damaged or incorrect, contact us with the order number and relevant photographs when applicable. We will review this issue and process your question within 3 business days.
10.Contact
AEROSOOTHE WELLNESS LLC
Street Address:16001 Ambiance Way, Franklin, TN 37067, US
Email: support@aerosoothewellness.com
Phone: +1 904-229-2970
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM (UTC-5), excluding public holidays.