1.30-day return
To request a return, email support@aerosoothewellness.com within 30 calendar days of delivery. Include your order number, the item you want to return, the reason for the request, and photographs when the item is damaged, defective, or incorrect.
2.Eligibility for a standard return
For a standard return, the product must be unused, unwashed, unaltered, and in resalable condition. It must include the original packaging, manuals, accessories, components, labels, and intact serial or identification markings. Proof of purchase is required.
Because foot spa products come into direct contact with water and the body, a unit that has been filled with water or used on the body is not eligible for a change-of-mind return. This hygiene restriction does not limit remedies for an item that arrived damaged, defective, or different from what was ordered.
Products showing misuse, accidental damage after delivery, missing parts, unauthorized repair, alteration, or normal wear are not eligible for a standard return unless applicable law requires otherwise.
3.Return authorization and method
Returns require authorization before shipment. If approved, we will provide return instructions and the correct return address. Returns are made by mail. Do not send a return to our business address unless our support team specifically instructs you to do so. Unauthorized or collect-on-delivery returns may be refused.
Return address：16001 Ambiance Way, Franklin, TN 37067, US
4.Return shipping cost
- Damaged, defective, or incorrect item: We will provide or reimburse reasonable return shipping after the claim is verified.
- Change of mind, wrong size/model selected, or customer ordering error: The customer is responsible for return shipping.
We do not charge a restocking free.
5.Inspection and refund timing
We will notify you after the returned item is received and inspected. If approved, the refund will be issued to the original payment method within 7 business days. Standard shipping is free, so there is no original standard-shipping charge to refund.
6.Damaged, defective, or incorrect orders
Contact us as soon as reasonably possible after delivery and provide photographs of the product, packaging, shipping label, and damage or discrepancy. Keep the item and packaging until we provide instructions. Depending on the verified issue, we may provide a replacement where available or a refund. This remedy is separate from our no-exchange policy for ordinary change-of-mind requests.
7.Exchanges
We do not offer direct exchanges. If an eligible return is approved, return the original item for a refund and place a separate order for the desired product.
8.Cancellations
If you wish to request a return, please submit your request within 24 hours of placing your order. We will do our best to cancel orders that have not yet entered the fulfillment stage, but once processing or shipment has begun, cancellation cannot be guaranteed. Orders that have already been shipped must follow the return process described above.
9.Contact
AEROSOOTHE WELLNESS LLC
Street Address:16001 Ambiance Way, Franklin, TN 37067, US
Email: support@aerosoothewellness.com
Phone: +1 904-229-2970
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM (UTC-5), excluding public holidays.